Last updated: July 21, 2026
Stem Wizard sells digital software products and downloadable files. Because digital products cannot be physically returned, all sales of Stem Wizard Pro are final once the product download, license key, or activation details have been delivered.
Before purchasing Stem Wizard Pro, customers are strongly encouraged to review the product description, compatibility information, system requirements, and available free Basic version. The free Basic version allows customers to test whether Stem Wizard works with their project workflow before purchasing the Pro upgrade.
No Refunds After Delivery
Refunds are generally not provided after:
– the Stem Wizard Pro download link has been delivered;
– a license key or activation code has been issued;
– the software has been downloaded;
– the customer has changed their mind after purchase;
– the customer purchased without reviewing compatibility information;
– the customer expected compatibility with unsupported hardware, software, operating systems, DAWs, or project formats.
Compatibility Responsibility
Stem Wizard is designed for compatible MPC Sample project workflows. It is the customer’s responsibility to review compatibility notes and test the free Basic version before purchasing Pro.
Stem Wizard does not guarantee compatibility with every computer, operating system version, DAW, hardware device, project file, storage device, or third-party workflow.
Refund Exceptions
A refund may be considered only in limited cases, including:
– duplicate accidental purchases of the same product by the same customer;
– failure to receive the download link or license key after contacting support;
– a verified technical issue that prevents the software from running and cannot be resolved by Stem Wizard support;
– an incorrect charge or unauthorized transaction, subject to verification.
Support First
If you experience an issue, contact support before requesting a refund:
Please include:
– your order number;
– the email address used at checkout;
– your operating system;
– the Stem Wizard version;
– a description of the issue;
– any error messages shown.
Refund Request Window
Refund requests must be submitted within 7 days of purchase. Requests submitted after this period may not be eligible for review.
Approved Refunds
If a refund is approved, access to the license key, download links, and Pro features may be disabled. Refunds are returned to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.
Chargebacks and Disputes
Customers are encouraged to contact [email protected] before opening a payment dispute. We will make a reasonable effort to resolve download, activation, or technical issues.
Legal Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws